Hi All,

I hope somebody can help, i'm working with a MS Word document that was created by one of our users and is trying to convert the document into a PDF using Adobe Acrobat X (version 10). She does this either by doing a simple file save As and selecting the .pdf extension or using the Print To Adobe PDF function. After she converts the word document into a PDF and opens it up, some of the pages which is meant to contain text and images have completely disappeared and are replaced by blank pages. Some pages that have been converted have been successful while others are just blank white pages, no errors appear.

I've tested this by converting a completely different word document into a PDF which doesn't contain any images/graphs ect and this seem to work fine. Another test that i have done is to ask a colleague of mine to do the same test on the document but when he converts this all pages are produced successfully without any blank pages.

The user that has this problem is using Windows 7, is a laptop user with MS Office 2010 and as mentioned uses Adobe Acrobat X. I have replicated the issue on my work laptop and  fiddled around with Adobe for  printer settings for 3 hrs in particular sections that tailor towards images but no luck. The word document has 8 pages and after converting into PDF it also produces 8 pages , 4 of which has blank pages.

I've also looked at other forums but i've can't find any results that deal with my specific issue.  My though is that Adobe Acrobat Standard is not translating or reading the images onto pdf. I've attached a screenshot of the produced PDF as an example, the first page is fine while the second page is blank and the blue is my doing(disregard that). I would be very greatful if somebody can kindly tell me what settings i need to do ensure that i and the user can convert the document successfully.